Where Is My Order, Answered Without A Ticket
Status, ETA, and shipment updates pulled from carrier APIs in real time.
The Customer Support Team is a team of AI Employees on Sistava.
Order-status questions are 30% of ecommerce support volume. We pull from your carrier APIs (UPS, FedEx, USPS, DHL, regional), give the real-time status, the ETA, and the next milestone, all without a human touching the ticket.
Volume drops because customers self-serve in chat or via the help center. Agents focus on real issues, not tracking-number lookups.
What you get
- Real-time carrier status across all major carriers
- ETA and next milestone surfaced clearly
- Self-serve via chat widget or help center
- Late-shipment alerts sent before the customer asks
How it works
- Look up the order: Order ID, email, phone, or last-name match.
- Pull carrier status: UPS, FedEx, USPS, DHL, regional carriers, all in one view.
- Reply with the status: Plain language: where it is, when it arrives, what to expect next.
FAQ
Which carriers?
UPS, FedEx, USPS, DHL, Royal Mail, Canada Post, Australia Post, plus most regional carriers.
What if a package is late?
Proactive alert sent before the customer asks. Apology, ETA update, and option to reroute.
Can it issue replacements?
On rules you set: lost package, damaged delivery, etc. Otherwise routes to a human.