One Inbox For Email, Chat, Voice, Social, And SMS
Customer reaches us anywhere; we route to the right place automatically.
The Customer Support Team is a team of AI Employees on Sistava.
Customers reach support through whatever channel is easiest. Email, chat, voice, social DMs, SMS, in-app. We route every channel into one queue with consistent triage and ownership.
Agents stop tab-switching. Coverage stays even across channels. Customers get the same quality reply whether they tweeted or emailed.
What you get
- Email, chat, voice, social, SMS, in-app, all in one queue
- Routed to the right owner regardless of channel
- Channel context preserved (a tweet stays a tweet)
- Coverage held even across channels and time zones
How it works
- Ingest from every channel: Native integrations plus webhook for custom channels.
- Route to the queue: Same triage rules; channel only affects reply format.
- Reply in the channel: Tweet stays public; DM stays private; email stays in thread.
FAQ
Does it merge a customer across channels?
Yes. Same email or known identifier merges threads so context follows the customer.
How does it handle social?
Public mentions surface to the queue with sentiment analysis. DMs handled like any other ticket.
Can it run a phone line?
Voice integration via your existing telephony. Calls transcribed; the agent works the ticket the same way.