What Customers Are Actually Telling You, Weekly

Themes from tickets, calls, surveys, and reviews. One report, every Monday.

The Customer Support Team is a team of AI Employees on Sistava.

Voice-of-customer data sits in a dozen places. We pull from tickets, support calls, survey responses, public reviews, sales-loss notes, and produce one weekly report: themes, growth, decay, and what to do.

Product, marketing, and CS leadership all read the same source of truth. Decisions get made faster because everyone agrees on what the customer is saying.

What you get

• Pulls from tickets, calls, surveys, reviews, lost deals
• Themes ranked by frequency and growth rate
• Quote bank built so leaders can cite the customer
• Action recommendations per theme

How it works

1. Pull from every source: Helpdesk, Gong recordings, NPS, G2, Reddit, Discord, sales notes.
2. Cluster the themes: Groups customers actually talk about, not categories you imposed.
3. Compose the report: One Monday-morning read with quotes, growth charts, and actions.

FAQ

Does it pull from public reviews?

Yes. G2, Capterra, App Store, Trustpilot, Reddit, Twitter mentions.

How does it handle conflicting feedback?

Surfaces the conflict explicitly with cohort breakdowns. Power users want one thing; new users want another.

Can leaders comment on the report?

Yes. The report is interactive; leaders comment on themes and the team carries forward to next week.

Related

• Why Customers Score You Low, In Plain Language
• Catch Churn Before The Customer Cancels
• Knowledge Base That Stays Useful, Not Stale