Catch Churn Before The Customer Cancels
Usage, sentiment, and ticket signals scored every day.
The Customer Support Team is a team of AI Employees on Sistava.
Cancellations are obvious in hindsight. We score the signals daily: usage drops, sentiment shifts, ticket escalations, executive sponsor leaving. Surface the at-risk accounts to your CSM team with the play to run.
Save rates climb because the team intervenes when it matters. Net retention improves because the team learns which signals actually predict churn.
What you get
- Daily churn-risk score per account
- Signals weighted by historical predictiveness
- Save play recommended per risk type
- Trend rollup to leadership weekly
How it works
- Watch the signals: Usage, sentiment, escalations, sponsor changes, billing issues.
- Score the risk: Combined score with confidence, refreshed daily.
- Trigger the play: CSM gets the alert with the recommended save play attached.
FAQ
How early is early?
First risk signals typically surface 60 to 90 days before cancellation. Earlier with strong sentiment data.
What signals matter most?
Usage drop is the strongest universal signal. Sentiment and sponsor changes vary by industry; the team learns which matter for your book.
Will CSMs trust it?
CSMs see the signals behind every score, not a black-box number. Trust comes from transparency.