Match the employee to your brand voice
Set a persona and tone of voice that sound like your company, so every reply lands on tone from the first message.
Customize Employee Profile
Every hire's Profile tab is fully editable: name, role, team, avatar, persona, language, and tone of voice, all changed in place without a rehire. Updates apply from the next message onward, across every channel the employee uses. A change history on the same tab shows who edited what and when, including edits the employee made to its own persona.
Every detail of who your AI employee is lives on its Profile tab, and every detail is yours to change. Name, role, team, avatar, persona, language, and tone of voice are all editable in place, no rehire and no redeploy required.
Identity shapes output. An employee whose persona is precise and formal writes differently from one that is warm and casual, and the right answer depends on your brand and the job. Persona describes who the employee is, background, what it cares about, how it thinks about the work, while a separate Voice section handles how it sounds, language and tone of voice, so the two never tangle inside one field.
This isn't prompt engineering. Each field maps to its own placeholder in the employee's system prompt, so editing the tone of voice can't accidentally rewrite the persona, and rewriting the persona can't silently change the language the employee replies in. Fields save the moment you click away, no separate save button, and every change lands in a change history on the same tab, including edits the employee makes to its own persona as it settles into the role.
Identity, Team, and Reporting Line
Name, role, and photo are plain fields: type a new name or job title and it saves on blur, or click the avatar to upload a new photo (up to 5 MB, JPEG, PNG, GIF, or WebP).
Team is a dropdown, and moving an employee to a new team isn't cosmetic: Reports To recalculates automatically to that team's leader. If the new team has no leader, or the employee you moved is the leader, Reports To falls back to you.
Persona Is Who They Are, Not What They Do
The persona field is deliberately narrow: background, character, what the employee cares about, how it approaches work. It's not the place for job responsibilities or scripted example dialogue, those come from the role's skills and duties, not the persona text.
Every employee starts with a persona seeded from its role template, editable any time from this tab. The employee can also rewrite its own persona as it learns the job, most often during onboarding, and that self-edit shows up in the same change history as your own, labeled as the employee's change.
Voice Is Separate From Persona
Language and tone of voice are free-text fields, not a fixed dropdown. Leave language blank and the employee simply mirrors whatever language you write to it in, rather than defaulting to English; set it explicitly to pin the employee to one language regardless of how you write.
Tone of voice shapes the actual words the employee chooses, formal or casual, terse or detailed, without touching the persona text that defines who it is underneath that voice.
What Doesn't Live on This Tab
Which AI model powers the employee, how deeply it reasons, and how many actions it can take per turn are workspace-wide settings today, changed once under Organization > AI Models rather than per employee on this Profile tab.
Change History Is on the Same Tab
Every edit to name, role, team, persona, language, or tone is recorded with who made it and when, on the same Profile tab rather than a separate audit page. Because the employee can rewrite its own persona, that history is also the place to see what the employee changed about itself, not only what you changed.
How It Works
Edit identity, persona, model, languages, and hours in place; changes apply on the next interaction.
The Profile tab holds everything that defines an employee: name, role, avatar, persona, model, languages, and working hours. Each field is editable directly, with no prompt engineering and no redeployment, and the values you set are the behavior you get everywhere the employee appears.
Changes take effect from the next interaction and carry memory, training, and history forward. Promote the employee, switch it to a stronger model for a hard project, or add a language as you enter a new market, all from the same tab.
Use Cases
Reassign an employee to a new team
Move the employee under Team and Reports To updates on its own, no manual reshuffle of who reports to whom.
Expand into a new language market
Pin the Language field as you enter a new market, or leave it blank and let the employee mirror whichever language your team writes in.
Update a persona after a role change
Promote an employee to a broader role, rewrite its title and persona together, and it carries the same memory and history into the new title.
Give a new hire a face and a name
Upload a photo and set a name that fits your team's culture the moment the employee is hired, before its first conversation.
Comparison
| Before | After |
|---|---|
| AI tools come with a fixed personality. | Persona, name, and voice are yours to set. |
| Changing the model means starting over. | Switch models with memory and training intact. |
| Tuning behavior means editing prompts. | Behavior is configured in the profile, in plain settings. |
| One language, one timezone, take it or leave it. | Languages and hours set per employee, changed any time. |
FAQ
Can I change my AI employee's name, avatar, and role?
Yes. Name and role are plain text fields that save when you click away, and the avatar accepts a new photo up to 5 MB in JPEG, PNG, GIF, or WebP.
Can I switch which AI model powers an employee?
Model, reasoning depth, and actions-per-turn are workspace-wide settings today, changed once under Organization > AI Models rather than as a per-employee override on the Profile tab.
What does the persona setting actually change?
Background, character, and how the employee approaches its work, not what tasks it's allowed to do. Job responsibilities come from its skills and duties, kept separate from persona on purpose.
Can my AI employee work in multiple languages?
It follows whatever language you write in when the Language field is left blank. Set the field explicitly to pin the employee to one language regardless of how you address it.
Can the employee change its own persona?
Yes. It can rewrite its own persona as it settles into the role, typically during onboarding. Every self-edit appears in the same change history as your edits, labeled as the employee's own change.
What happens if I move an employee to a different team?
Reports To recalculates automatically to the new team's leader. If the new team has no leader, or you moved the leader itself, Reports To falls back to showing you.
Where Customize Employee Profile fits
Customize Employee Profile is part of Things that control how they behave.
Skip the settings panels. Tell your AI employee what skills to learn, what rules to follow, and what personality to use, all through natural conversation. They can even browse the skill catalog and configure themselves as work evolves.
- Things that control how they behave: Just ask. It configures itself.
Read the guide
More in Behavior
- Shape Your Employee's Personality: Write a short persona prompt to set how each AI employee talks: formal or casual, brief or detailed, warm or blunt. Every employee starts with a role-based default, and you can rewrite it any time from the Profile tab. The change applies to the employee's next message, no restart needed.
- Credits Saver: Credits Saver watches every message and quietly hands the easy ones (greetings, quick acknowledgements, 'make that shorter') to a lighter, cheaper model, while real work still runs on the model you picked. On everyday back-and-forth that often means 40 to 50% fewer credits, with no drop in quality where it counts. It is on by default and fully in your control: turn it on or off anytime, and see tracked credits saved, its router cost, and the net benefit on its own page.
- Ask Your Employee About Sistava: Ask your employee about Sistava itself and get a real answer: what plan you're on, what a feature costs to unlock, what your limits are, or who else you could hire. Your employee reads the live plan and feature data at the moment you ask, so the answer matches what your account actually has right now, not a guess from training data.
- Choose How Deeply Your Employee Thinks: Set how much an employee thinks before it answers, from Off through Minimal, Light, Medium, and Deep, or leave it on Auto so the platform picks the right depth per message on its own. It applies workspace-wide from the AI Behavior settings page, with a per-employee override when one employee's work genuinely needs a different depth than the rest of the team.
- Set a Per-Task Action Limit: Set exactly how many actions one employee can take while working on a single task, from 50 up to 1,000. Give a research-heavy employee more room to search, read, and delegate before it has to stop and report back, or cap a simple support employee tighter so it never wanders past what the task needs.
- Skills Catalog: Give any AI employee a step-by-step playbook for a specific type of work: how you want blog posts researched, how outreach emails get structured, how a report should be formatted. The employee reads the full skill only when a task actually matches it, so you can attach as many as you want without slowing anything down.
- Duties Catalog: Give any employee a set of standing rules they follow on every single interaction, no exceptions: respond within the hour, always CC you on sales emails, never discuss pricing without approval. Pick from the built-in catalog or write your own in plain English, and the employee carries the full text of every active duty in mind on every turn.
- Personal Preferences Memory: Tell your team leader once how you want to be addressed, when you're working, and how you like answers written, and every employee on your team picks it up automatically. No settings form to fill out: just say it in chat and it sticks.
- Skills They Can Master: Teach any AI employee your own step-by-step process, from a blog-writing checklist to a lead-qualification script, and it follows those exact steps whenever a matching request comes in. Write it yourself in the Skills tab, or just describe your process in chat and the employee turns it into a skill. Skills load only when the task matches, so you can add as many as you want without slowing anything down.