Account Health Scored Daily, Trends Visible Always

Usage, engagement, satisfaction, support burden, all in one number.

The Customer Support Team is a team of AI Employees on Sistava.

Health scores die when nobody trusts the formula. We score daily from real signals: usage trend, engagement pattern, support burden, satisfaction. Each component is visible so the score is auditable.

CSMs trust the score because they see the inputs. Leadership trusts the rollup because the formula is consistent. Health drives renewals and expansion, not marketing dashboards.

What you get

• Daily score per account with input breakdown
• Trend tracking so direction is visible, not just snapshot
• Tunable weights per segment and plan
• Predictive of renewal probability and expansion fit

How it works

1. Pull the signals: Usage, engagement, support, satisfaction, billing, sponsorship.
2. Score the account: Weighted formula tunable per segment; transparent inputs.
3. Surface to CSM: Daily score on the account page with trend and inputs.

FAQ

How often is daily?

Refreshed once per day. Real-time available on request for high-velocity accounts.

Does it work without product usage data?

Yes, but with lower predictive power. Engagement and support data alone produce a useful directional score.

Can I tune the weights?

Yes. The team starts with sensible defaults and learns weights from your closed-won and churned data.

Related

• Catch Churn Before The Customer Cancels
• Why Customers Score You Low, In Plain Language
• Every New Customer Activated In 30 Days