Every paid plan comes with a pool of credits that refills automatically at the start of each billing period. Credits are the single unit that pays for everything your AI employees do: thinking, tool calls, media generation, voice, and meetings. There is nothing to top up manually each month; your allowance is just there again when the new period starts.
Credits are the billing unit behind every AI employee action on the platform. Instead of separate meters for model calls, tool use, voice minutes, and media generation, everything is converted into one number: credits spent from your workspace balance. Paid plans attach a monthly credit quota to that balance, and the quota resets automatically at the start of each billing period, whether or not you used all of it the month before.
The reset is calendar-driven, not usage-driven. Your plan defines a monthly allowance (for example, the Starter plan's pool versus the Leader plan's larger one), the platform tracks how much of it you have burned this period, and at the next billing date the counter goes back to the full amount. Unused credits do not carry forward: a light month does not stack into a bigger allowance the next month.
What makes this different from a one-time credit grant or a pay-as-you-go top-up is the automatic, recurring nature of it. A promo code or a referral bonus is a fixed amount you redeem once. A credit pack is a manual purchase you make when you want more. Monthly credits need no action from you at all: as long as your subscription is active, the quota renews on its own every period, and if you run out early you can still buy a top-up pack or upgrade rather than wait out the month with a locked chat composer.
The Free plan works differently on purpose: it grants a lifetime pool that never resets, rather than a monthly one, since there is no recurring payment to anchor a monthly cycle to.
Your workspace has one credit balance shared by every employee in it, and one monthly limit tied to your plan. Usage from any employee, on any channel, draws down the same pool. At the next billing date the platform sets your used amount back to zero and the full allowance becomes available again, automatically, with no manual renewal step.
This differs from the Free plan's 2,000-credit grant, which is lifetime rather than monthly: it is issued once at signup and never refills, since the Free plan has no recurring billing period to reset against. Paid plans are the ones with a true monthly cycle.
You get warned before you run out: an in-app notification fires at 25% remaining, a more urgent one at 15%, and a final one when the balance hits zero. Each level only fires again if things get worse, so you are not repeatedly notified at the same threshold.
Hitting zero pauses AI work rather than breaking anything. The chat composer locks with an upgrade prompt, any active streaming response stops, and voice calls end. Scheduled and autonomous work is skipped, not cancelled: your schedules stay active and pick back up on their own once credits are available again, either from the next monthly reset or from an on-demand top-up.
Your credit pool refills on a fixed schedule tied to your billing period
Each paid plan defines a monthly credit limit. As your employees work, the platform deducts credits from that limit for every model call, tool use, voice minute, meeting minute, and piece of generated media. The credit bar in the top-right corner of your workspace shows the running balance and the percentage remaining, turning yellow under 25% and red under 10%.
At the start of each new billing period, the counter resets to your plan's full monthly amount regardless of how much was left over. This is a hard reset, not a rollover: credits you did not use in one period are not added to the next. If your balance hits zero before the period ends, chat locks with an upgrade prompt, active voice calls end, and scheduled or autonomous work is skipped without erroring; it simply resumes once the new period's credits are available, or once you buy more.
A team that uses its AI employees consistently every month relies on the monthly reset to keep working without manually renewing anything: the allowance is simply there again at the start of each billing period.
Because the monthly limit is fixed per plan and resets on a known schedule, a team can plan its AI usage around that ceiling instead of tracking a shrinking, non-renewing balance.
A month with unusually heavy voice calls, media generation, or a burst of automated tasks that exhausts the monthly pool early does not require any recovery action beyond waiting for the reset or buying a top-up; scheduled work resumes on its own once credits are available.
No. Monthly plan credits reset at the start of each billing period, and whatever was left unused does not add to the next period's allowance. The Free plan is the exception: its 2,000 credits are a one-time lifetime grant that never resets and never refills.
AI work pauses rather than failing. Chat locks with an upgrade prompt, active voice calls end, and scheduled or autonomous work is skipped without erroring until credits return. You can wait for the next monthly reset, buy a credit pack, or upgrade your plan to resume immediately.
No. Each paid plan defines its own monthly credit limit, with higher-tier plans carrying larger monthly pools. You can see your plan's exact allowance, and how much of it you have used, from the credit bar dropdown or the full Credit Usage page under Settings, Subscription.
Yes. You can buy an on-demand credit pack at any time, on any plan, in addition to your monthly allowance. This is separate from the automatic monthly reset and does not change when your next reset happens.
Monthly Credits is part of How you run the account itself.
Sign in the way your company already does, decide who can do what, and keep the money side legible. Credits, plans, invoices, referrals, and the controls that decide who reaches which part of the workspace.