Buy Credits
Add credits to your workspace balance any time, on any plan, without changing your subscription. Pick from three one-time packs, pay by card through Stripe, and the credits land in your balance as soon as the payment clears.
Every plan comes with a monthly credit allowance, but usage does not always line up neatly with the calendar. A big push this week, a launch, a busy client, a burst of testing, and you can run low before your next billing period resets your balance. Credit packs cover that gap: buy a one-time block of credits whenever you need it, on top of whatever plan you are already on.
There are three packs to choose from: Boost adds 1,000 credits for $6, Recharge adds 2,000 credits for $11, and Power adds 3,000 credits for $15. Each larger pack costs less per credit than the one before it, so buying a bigger pack when you know you will use it stretches your money further. Purchases go through Stripe and the credits are applied to your workspace balance as soon as the payment succeeds.
The difference from simply upgrading your plan is permanence versus a one-off top-up: an upgrade changes your monthly allowance going forward and keeps billing you at the new rate every period, while a credit pack is a single purchase that adds a fixed amount right now and never recurs on its own. That makes packs the right tool for a temporary spike in usage, and a plan upgrade the right tool for a lasting increase in how much your employees do.
A pack is purely additive. It does not move you to a different plan, change what you are billed each month, shift your renewal date, or alter any of the limits your plan sets on things like how many employees you can hire. The only thing that changes is your available balance, and it changes upward. That is the whole point of keeping top ups separate from subscriptions: covering one heavy stretch should not commit you to anything beyond it.
Your credit history keeps the two apart so you can always see where your balance came from. A pack purchase is recorded as its own entry next to your plan allowance and any referral or promotional credits your workspace has picked up, each with its own date. When a balance looks higher or lower than you expected, that list is the answer rather than something you have to reconstruct from your invoices.
One thing worth knowing before you buy: credits and access are two different things. Credits are the fuel, and an active plan is what lets your workspace burn them. A workspace sitting without an active plan cannot put credits to work no matter how healthy the balance looks, so if your subscription has lapsed, sorting the plan out is the step that unblocks you, not adding more credits on top.
The Three Packs
Boost is the smallest option: 1,000 credits for $6, meant as a quick refill when you are close to your limit but do not need much to finish the week. Recharge steps up to 2,000 credits for $11, a solid mid-size top-up at a lower per-credit rate than Boost. Power is the largest at 3,000 credits for $15, priced to reward buying in bulk when you know a heavier stretch of work is ahead.
Each pack is a flat, one-time purchase: what you see is what you pay, with no recurring charge attached. You can buy the same pack again later, or mix and match packs across different months depending on how much of a boost you need at the time.
When To Buy A Pack Instead Of Upgrading
If your usage this month was unusually high but you expect it to settle back down, a pack is the cheaper move: you cover the shortfall now without locking in a higher monthly bill for months where you do not need it. If instead your employees are consistently running through your allowance every period, an upgrade to a higher plan is the better value, since it raises your baseline allowance permanently instead of requiring repeat one-off purchases.
Packs and plan upgrades are not mutually exclusive. Many workspaces run a plan that covers their typical month and keep a pack in reserve for the occasional spike, rather than paying for a bigger plan they only need part of the time.
What A Top Up Does Not Change
Buying credits is deliberately the least disruptive thing you can do to your account. Your plan stays the same, your renewal date stays the same, your monthly charge stays the same, and every limit your plan sets, from how many employees you can hire to how much you can store, is untouched. Nothing about a top up quietly commits you to a different arrangement next month.
It also does not change how anything is charged. Every action costs your workspace exactly what it costs on any other balance, so a topped up workspace and an untouched one see identical figures for the same piece of work. A pack changes how much fuel you have, never the price of the journey.
How It Works
Pick a pack, pay once, credits land immediately
Open Settings, Subscription, and find the credit pack options alongside your plan details, or reach them from the low-credit warning if your balance is running down. Each of the three packs shows its credit amount and price up front: Boost (1,000 credits, $6), Recharge (2,000 credits, $11), and Power (3,000 credits, $15).
Choose a pack and complete the payment through Stripe using the card on file for your workspace. Once Stripe confirms the charge, the credits are added to your balance right away and show up in your Credit Grants history alongside any referral or promo bonuses you have earned.
Packs work on every plan, including the free tier, so you never have to upgrade your subscription just to get through a busy week. There is no limit tied to your plan tier on how many packs you can buy; each purchase simply adds more credits on top of whatever balance you already have.
Use Cases
Finish a busy week without upgrading
Your workspace burned through most of its monthly allowance faster than usual because of a launch or a heavy client push. Buy a Boost or Recharge pack to cover the rest of the period instead of committing to a higher plan you may not need next month.
Stock up before a known busy stretch
You know a big project, onboarding push, or content sprint is coming and want a cushion. Buy a Power pack in advance so your employees keep working without your balance running dry partway through.
Stay on the free plan longer
You are not ready to commit to a paid subscription but want to keep experimenting past your free allowance. A small pack extends your runway on the free plan without forcing an upgrade decision.
Smooth over an unpredictable month
Usage varies month to month and does not justify a permanent plan change in either direction. Top up with a pack in the heavier months and skip purchases entirely in the lighter ones.
Comparison
| Before | After |
| Running low partway through the month means either stopping until your plan renews or committing to a bigger subscription you may never need again. | A one time purchase covers the gap and leaves what you pay every month exactly where it was. |
| One unusually busy week forces a permanent decision about your billing. | The purchase is a single charge that never repeats on its own, so a temporary spike stays temporary. |
| Getting more capacity means changing plans, which changes your limits and your renewal date along with it. | Your plan, your renewal date, and every limit it sets stay untouched; only your balance moves. |
| Your balance jumps and you have no way to tell which part of it came from where. | Each purchase is recorded in your credit history next to your plan allowance and any referral or promotional credits, with its own date. |
FAQ
Do credit packs expire?
No. Once a pack's credits are added to your balance they behave like the rest of your credits and do not carry a separate expiration date or reset with your billing period.
Can I buy a credit pack on the free plan?
Yes. Credit packs are available on every plan, including free, so you can top up without upgrading your subscription.
How fast do the credits show up after I pay?
As soon as Stripe confirms the payment. The purchase runs through the same payment flow as your subscription, and your balance updates automatically without any manual step on your part.
Which pack gives the best value?
Power, the largest pack, has the lowest cost per credit of the three. Boost is priced for a small, occasional top-up rather than for volume.
Is there a limit on how many packs I can buy?
No. You can purchase any pack as many times as you need; each purchase simply adds more credits on top of your current balance.
Does buying credits change my monthly plan or my renewal date?
No. A credit pack is a separate one time purchase that only adds to your balance. Your plan, your monthly charge, your renewal date, and every limit your plan sets, such as how many employees you can hire, all stay exactly as they were.
Will topped up credits work if my subscription is not active?
No. Credits are the fuel and an active plan is what lets your workspace burn them, so a workspace without an active plan cannot spend its balance however healthy that balance looks. If your subscription has lapsed, restoring the plan is what unblocks your employees, not adding more credits.
Where Buy Credits fits
Buy Credits is part of How you run the account itself.
Sign in the way your company already does, decide who can do what, and keep the money side legible. Credits, plans, invoices, referrals, and the controls that decide who reaches which part of the workspace.
Read the guide
More in Account & Billing
- Monthly Credits: Every paid plan comes with a pool of credits that refills automatically at the start of each billing period. Credits are the single unit that pays for everything your AI employees do: thinking, tool calls, media generation, voice, and meetings. There is nothing to top up manually each month; your allowance is just there again when the new period starts.
- Lifetime Credits (Free): Pick the Free plan and your workspace gets 2,000 credits in one grant, no card required. Those credits never reset and never expire; you spend them at your own pace across chat, tools, and media generation until they run out. It is a one-time bucket, not a monthly allowance, so it is meant for trying the platform before you commit to a paid plan.
- Upgrade & Downgrade: Move to a bigger plan the moment you need more credits or a higher employee cap, and the change takes effect immediately. Move to a smaller plan when you need less, and it takes effect at the end of your current billing period so you keep what you already paid for. Both happen from Settings, Subscription, no support ticket required.
- Promo Codes: Redeem a promotional code for a one-time, lifetime grant of bonus credits on top of your plan's monthly allowance. Enter a code at signup or any time afterward from Settings, Subscription, Get Free Credits. Each grant shows up in your Credit Grants history with its source, date, and amount, and one code can be redeemed once per workspace.
- Referrals: Share your personal referral link or invite someone by email, and you both get 1,000 free credits the moment they sign up. Track every invite from a dedicated Earn Credits page, and keep earning until you hit the 10-referral cap.
- Data Retention: Sistava deletes operational data on a fixed schedule instead of keeping it forever by default. A cleanup job runs every day and removes rows past their retention window: short-lived debug data within a week or two, working memory after 30 days of inactivity, and usage and activity history after two years. Chat messages, documents your employees write, and persistent notes are kept indefinitely unless you delete them yourself. There is no setting to change these windows; they apply the same way to every workspace.
- Google Sign-In: Sign in to Sistava with your Google account instead of creating a separate password. Choose Sign up with Google on the signup page and your workspace is ready after one approval, with your name and photo carried over automatically from Google. Because Google has already confirmed your email address, there is no verification email to chase before your AI employees can start working.
- Microsoft Sign-In: Sign up or sign in with your Microsoft account instead of creating a password. Sistava reads your Microsoft account's name, email, and profile photo to set up your account, and your Profile page shows Microsoft as your connected sign-in method. Because Microsoft has already confirmed the address belongs to you, the account counts as verified from the start and your employees can begin working straight away. Google sign-in and an ordinary email and password are the other two ways in.
- Workspace Roles: Every workspace you create has an Owner, Admin, and Collaborator role, each with a fixed set of permissions over billing, the collaborator roster, and resource access. Owners can grant a non-owner collaborator extra access, or take some away, without changing their overall role. A Roles page shows your own effective access and the full permission matrix so nobody has to guess what they can do.
- User Profile Picture: Upload a photo for your account so your teammates and AI employees see a real picture of you instead of initials. It shows up in chat, comments, and the collaborator list across every workspace you belong to. If you signed up with Google or Microsoft, your picture is pulled in automatically the first time you sign in, and you can replace it any time.
- Two-Factor Authentication: Add a second sign-in step to your Sistava account using any TOTP authenticator app, like Google Authenticator or Authy. Once enabled, a code from your app is required in addition to your password, so a leaked or guessed password alone is not enough to get in. Turning it on immediately signs out every other active session, so a session created before you enabled it cannot be used to bypass it.
- Feedback Board: Submit bug reports, feature requests, improvements, and questions from inside the app, then vote on what other users have asked for. Every item lands on one Community Board visible to the whole platform, sorted by vote count, so the most-wanted ideas surface for the team automatically.
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