Renewals That Never Sneak Up On You

Health, usage, risk, expansion path. Started 90 days early.

The Sales Team is a team of AI Employees on Sistava.

Renewals get scrambled. We start at day-minus-90: health, usage, risk, expansion path. The CSM walks in with a renewal proposal and an expansion offer, not a panic.

Net retention climbs and churn surprises end.

What you get

• Renewal calendar 90 days ahead with risk per account
• Usage and adoption summary the CSM can share
• Expansion path tied to feature usage and account growth
• Auto-flag for accounts with churn signals

How it works

1. Open the renewal window: Day-minus-90 trigger, account brief delivered to the CSM.
2. Score the risk: Usage trend, support tickets, executive change, billing issues.
3. Compose the renewal play: Renewal proposal, expansion offer, save play if needed.

FAQ

What counts as a churn signal?

Drop in active users, support escalations, executive sponsor leaving, contract dispute.

Does it auto-send the renewal proposal?

No. Renewals are sensitive. The team drafts; the CSM owns the send.

Can it forecast net retention?

Yes. Cohort-level forecasts with confidence intervals, refreshed weekly.

Related

• Pipeline Health In One Dashboard, Every Morning
• Know The Account Before You Knock
• Quota Status Every Rep Reads First